Shipping policy
Thank you for shopping with Pearl Petal. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing your order.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional sales, processing times may be slightly longer.
Shipping Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- We may offer Free Shipping on selected products or above a minimum order value as part of promotional offers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use this information to track your shipment.
Delivery Attempts
Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or any other customer-related reason, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Please ensure that your shipping address, contact number, and email address are accurate at the time of placing your order. Pearl Petal is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with our courier partners to resolve the issue as quickly as possible.
